LOHA FOOD – DRIED FRUIT PROCESSING FACILITY

+84 985 141 767
longhungimexco@gmail.com
3-5 Business days delivery & Free Returns

Home RETURN & EXCHANGE POLICY

RETURN & EXCHANGE POLICY

 

 

LOHA FOOD – RETURN & EXCHANGE POLICY

With the principle of putting our customers’ interests first, Loha Food accepts returns and exchanges for damaged or defective products in cases where the damage is caused by a manufacturing defect or any product-related fault, provided that the issue is reported within 07 days from the date the goods are shipped from the company’s warehouse to the customer’s warehouse.

This policy applies provided that the products have been properly stored at the customer’s warehouse in accordance with the storage instructions provided by the manufacturer. All costs related to the return and exchange process will be covered by Loha Food.

1. Conditions for Returns and Exchanges

Customers may request a return or exchange for products purchased through our website in the following cases:

  • Products damaged during transportation: Please notify us within 07 days of receiving the goods. The damaged products will be replaced with new products, and shipping costs will be covered by Loha Food.
  • Products with manufacturing defects: Please notify us within 07 days of receiving the goods. Loha Food will arrange for the products to be returned at Loha Food’s expense and will replace them with new products. Shipping costs will be covered by Loha Food.
  • Incorrect products or quantities delivered: If the wrong product or quantity is delivered, please notify us within 07 days of receiving the goods. Loha Food will send the missing or correct products, with shipping costs covered by Loha Food.
  • Other cases: Please contact our Hotline at +84 985 141 767 for assistance.

2. Return and Exchange Procedure

  • All costs associated with the return and exchange of products will be covered by Loha Food.
  • Customers are kindly requested to contact our customer service hotline at +84 985 141 767 for assistance and further instructions.

Important Note

  • Order cancellation and refunds: If a customer cancels an order after successfully completing the payment, the refund will be processed within 2–4 business days (excluding Saturdays and Sundays) from the date Loha Food receives confirmation of the order cancellation and refund request.